Instructional Technologies Lead

  • California State University, Northridge
  • Northridge, Los Angeles, CA, USA
  • Jun 05, 2019
Full-time Data Science Digital Media Information Systems (IS) Information Technology (IT) Program Management Training

Job Description

CSUN's Commitment to You

CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.

About the University

One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

Major Duties

Under general supervision, the Instructional Technologies Lead supports the academic technology group in all aspects of instructional and academic technology for the university.

The incumbent...

  • guides and coordinates the implementation of the Learning Management System (LMS) ecosystem, which includes all of the Learning Tool Interoperability tools (LTI's) that are installed globally and at the course level;
  • participates in the administration of the LMS;
  • ensures proper system access and accessibility (universal design) of the LMS;
  • works with vendor to ensure trouble tickets are handled in a timely manner;
  • creates courses and ensures Student Information System (SIS) courses runs in a timely manner;
  • works with IT SIS team on course creation;
  • participates in the evaluation and selection of the latest instructional technology software and hardware;
  • provides support to faculty directly via phone, email, and walk-in;
  • provides one-on-one online, telephone, email support to campus community; assists faculty in the effective use of technology in teaching and learning;
  • supervises the Faculty Technology Center (FTC) structure;
  • oversees the instructional technologists' whose primary role is to support the faculty walk-in center;
  • manages projects that are given to the FTC walk-in staff;
  • ensures tickets are being entered into the ticketing system;
  • monitors phone tree to ensure staff is properly logged in and runs reports to view ticket and call metrics to ensure smooth help center operations;
  • investigates, evaluates, recommends, selects, and implements new instructional technologies;
  • evaluates and researches new instructional technology tools that can integrate into the LMS ecosystem;
  • conducts workshops as needed with other members of the Faculty Technology Center to support the faculty;
  • maintains and supports the academic technology service catalog;
  • creates documentation for support as needed;
  • and performs other duties as assigned.


  • Equivalent to graduation from an accredited four-year college or university in a related field. Certification training and applied experience may be substituted for the required education, on a year-for-year basis.
  • Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support.

Knowledge, Skills, and Abilities

Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Functional knowledge of: PC, Mac, backup systems, Saas/PaaS, Canvas, MediaSite, polling software, Portfolium, Zoom, and LTIs desirable.

Ability and specialized skills to: apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solution; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration.

Pay, Benefits, and Work Schedule

The university offers an excellent benefits package.

The salary range for this classification is: $4372 - $10478 per month.

The anticipated HIRING RANGE: $4372 - $7200, dependent upon qualifications and experience.

HOURS: Full Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some evenings and weekends.

REG: This is a Regular position with a one-year probationary period.

General Information

This position is a sensitive position as designated by the CSU.

A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.

The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

How To Apply

Candidates should apply by clicking the "Apply Now" button on this page and completing the CSUN on-line application.

NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.

Applications received through March 22, 2019 will be considered in the initial review and review of applications will continue until position is filled.

In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.


Appointment Type: Probationary 

Time Base: Full-Time 

Closing Date: Open until filled 


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Job ID



Full-Time / $4372 - $7200/mo.