Technical Support Representative

  • EMS, Inc.
  • Omaha, NE, USA
  • Oct 05, 2019
Full-time CRM Digital Media Information Technology (IT) LAN WAN

Job Description

Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!

The Position

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

Why work at EMS?

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!

You will need

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and coworkers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member


  • High School Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred, but not required
  • Preferred Associates Degree in technical and/or related field
  • Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
  • Previous technical help desk or call center experience a plus
  • Variety of shifts available. Availability for 1 weekend day preferred

EMS Offers

  • Career advancement opportunities
  • Team work environment
  • $500 hiring bonus
  • Paid on-the-job training
  • Full time schedules
  • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
  • Casual dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location


$500 Hiring Bonus