Insights

Today's customers evaluate a company on the experience that they receive. Oftentimes, the entire sales cycle experience (pre-sales, purchase and post-purchase) is as important to them as the actual product or service. Today's multi-tasking customers are juggling multiple channels at one time, usually on multiple devices. Servicing these customers requires companies to be always alert, frequent the same channels as customers and be consistent...
One of the UK's leading universities has announced plans to appoint 30 highly prestigious Chancellor’s Fellowships in Data-Driven Innovation. The University of Edinburgh is aiming to attract academics across a range of disciplines who will focus on data-enabled research to drive innovation across eight industrial sectors, including: • Digital Technologies • Health & Social Care • Space...
As I continue my Blockchain Spotlight series , I find that the world still hasn’t found the killer app that the typical consumer will understand and enjoy, but in this column, I think we’ve come very close. In late January 2018, I attended the Crypto Funding Summit conference and was impressed with a few companies there, one of which was Ponder . Ponder is a decentralized matchmaking platform that already exists outside the...
Data and analytics leaders are fueling digital transformation, creating monetization opportunities, improving the customer experience and reshaping industries. The Gartner Data & Analytics Summit 2018 aims to provide the tools to build on the fundamentals of data management, business intelligence (BI), and analytics; harness innovative technologies such as artificial intelligence (AI), blockchain and the Internet of Things (IoT); and...
There is no doubt that you’ve heard the headlines. Things like, “Cold email is dead!” Or even, “Email is dying.” While certainly we are in tumultuous times in terms of outbound marketing, the news you’re hearing is somewhat exaggerated (borderline “fake news”). In this post, I’ll explain: Exactly why email is the place to be in 2018 The 3 key performance indicators (KPIs)...
From the Internet of Things to the cloud to artificial intelligence, industries are seeing a wave of technologies that have the potential to transform and significantly impact the world around us. The Identity Defined Security Company Ping Identity unveiled its top five cybersecurity predictions for 2018, authored by its CTO office. These include advances in biometrics, the mass exposure of personally identifiable information from...
Computer malware, viruses, hacks, phishing and the like are a problem that just continues to grow as our lives become more and more connected to computers. According to this story from 2015 , there are about one million new malware threats released every day. The attempted assaults on your sensitive data are immense and never ending. I tried an experiment and turned FTP on a standard port on my router. Within a day, I received dozens of...
From the Internet of Things to the cloud to artificial intelligence, industries are seeing a wave of technologies that have the potential to transform and significantly impact the world around us. Business information provider IHS Markit surveyed its leading experts in its latest white paper to find out how these technologies are coming together in new and powerful ways to fundamentally change businesses, fuel innovation, disrupt...
Recently, The Workforce Institute at Kronos Incorporated , which provides research and education on critical workplace issues facing organizations, identified the top trends that will impact the workforce in 2018. Its board members also recorded videos of personal predictions that they believe will shape the world of human resources (HR), human capital management (HCM) and workforce management this year. Top 5 Workplace Trends for 2018...
In Season 1 of the Crackle original series StartUp , one of the main characters creates a new cryptocurrency to rival Bitcoin that they call GenCoin. The discussion in the show is to bring currency and banking to parts of the world that don’t have it and to take government control from it. What Nurucoin plans to do is address this in a very real way across Africa. Africa is rather notorious for its volatile political and...
Yesterday at AWS Re:Invent, Amazon Web Services, Inc. (AWS) announced five new machine learning services and a deep learning-enabled wireless video camera for developers. Amazon SageMaker is a fully-managed service for developers and data scientists to build, train, deploy and manage their own machine learning models. The company also introduced AWS DeepLens, a deep learning-enabled wireless video camera that can run real-time computer...
One of the basic human needs for the sustenance of life is food. What is the genesis for the food we consume on a daily basis? In a word – agriculture. Agriculture and methods of planting, cultivating and harvesting have been around for centuries, from the dawn of mankind to the current age. There are various components of schools of thought which drive the agricultural industry, from environmental considerations to profitability to...