|
|
Company Name:
|
Intuit
|
Job Reference ID:
Date:
|
68140
11/16/09
|
Type:
Categories:
Classification:
|
perm
Information Technology
|
Location:
|
Woodland Hills
CA-US
|
Experience:
Pay:
Bonus Range:
|
|
|
|
|
|
|
Job Description
|
| Requisition #: |
68140 |
| Job Title: |
Monitoring and Tools Admin |
| Job Category: |
Information Technology
|
| City: |
Woodland Hills
|
| State/Province: |
California
|
| Country: |
United States
|
| Primary Responsibilities: |
Intuit is a leading software provider of business and financial management solutions for small and mid-sized businesses, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks®, Quicken® and TurboTax®, but that’s just the start. We are currently going through a fundamental transformation from a shrink-wrapped software company to one of the country's leading providers of web-based applications and solutions.
Come join Intuit as part of the Payment Solutions team as Monitoring Tools Administrator. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business.
The Monitoring Tools Administrator is responsible for the support of system and service monitoring infrastructure for the Service Availability Management (SAM) Team.
• Demonstrates a consistent focus on providing excellent customer service and leadership.
• Demonstrates sound and risk-aware decision-making in the support of a 24/7 Production environment.
• Takes ownership of issues escalated from Customer Service and the NOC and drives them to their complete resolution with a strong sense of urgency.
• Serves as technical resource for less experienced staff and other teams.
• Ensures the consistent utilization of existing Standard Operating Procedures (SOPs) to perform administrative tasks and updates or creates those procedures when they are found to be inaccurate, outdated or non-existent.
• Participates in the installation, configuration, and ongoing maintenance of key monitoring infrastructure.
• Demonstrates a consistent attitude and execution of initiative, teamwork and cooperation with other teams throughout the company.
• Troubleshooting: Resolves complex and unique issues that require a thorough knowledge of Payment Solutions' infrastructure and the technologies that support it. Accepts escalation of these issues from team members, Customer Service staff, and supervisors.
• Resolution of Production Issues or Outages: Takes ownership of system-level issues escalated from NOC or revealed by automated system monitoring. Utilizes technical skills and Payment Solutions-specific knowledge to drive issues to resolution.
• Routine Systems Administration: Performs daily administrative tasks on computer systems (servers) in the immediate functional area. Carries out preventative maintenance tasks with the goal of ensuring maximum uptime.
• Works with NOC to ensure smooth adoption of new monitoring technologies.
• Documentation: Create SOPs for new and undocumented recurring tasks to help prevent mistakes and promote cross-training within the team.10%
• Reporting: Create custom reports at the request of management or other teams.
• Provide after-hours, weekend, and holiday on-call support.
• May be required to participate in monthly maintenance window (11pm - 2 am).
|
| Qualifications: |
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
• Familiarity with availability and performance monitoring concepts.
• Experience working with standard IMS system, application, and environmental monitoring software.
EDUCATION/TRAINING/WORK EXPERIENCE:
• Minimum 5 years of hands-on Operations experience in a 24x7x365 environment as a Windows system administrator.
• Working knowledge of Linux\Unix operating systems and experience in basic Linux\Unix administration.
SPECIALIZED KNOWLEDGE/SKILLS/ABILITIES:
• Advanced knowledge of Windows 2000/2003 architecture fundamentals.
• Strong knowledge of Linux system fundamentals is a Must
• MS SQL and MySQL experience a plus.
• Must have excellent written and verbal communication skills and a strong customer service focus.
• Equipment Used: Windows 2000 and 2003 Servers, RedHat Linux, Sun Solaris, Windows XP desktops and laptops.
Learn more about our award winning workplace and how we give back to our local and global communities. Discover what it’s like to be part of a team that rewards taking risks and trying new things. Join us and let your ingenious ideas be heard. How far can you think? www.intuitcareers.com
Be innovative… Be yourself... Be Intuit …
|
|
|
|
|
|